Shipping

As our products are natural you can vary their color or texture from one shipment to another. Shipping costs include Value Added Tax (VAT), but no other duties, fees or surcharges.
The shipping costs for the Peninsula are: Up to 5 kg. 6,50€ From 5 to 10 kg. 8,50€ From 10 to 15 kg. 10€.
For shipments over 15 kg, or if you want a shipment to the Canary Islands, Balearic Islands, Ceuta and Melilla, contact us and we will inform you. Orders will be delivered to the address specified by the customer in the process of placing the order. The delivery time is 3 to 4 working days from the confirmation of payment. Once the order has been delivered to the carrier you will receive an email communicating it to you.

From your customer area you will have a link that will let you know the status of your order.

Methods of payment


The forms of payment accepted by La Mancha Saludable are...................................................................................................................................................................................................................................:


PAYPAL/TARJETA: The client will be taken to PayPal's website taking advantage of its secure payment platform. Once in PayPal will be able to make payment with Paypal account or credit card, in no case is accepted payment on delivery. Paypal can retain an amount as a deposit or insurance when trying to make your purchase with the card on the Paypal platform (usually a few cents or 1 €). This amount will be reimbursed by Paypal in approximately one month. The collection of this amount does not guarantee that the purchase is made.



2. INCOME OR BANK TRANSFER: The customer may make payment of the product by bank transfer to the account number 1465 0100 97 1704387043 of the bank ING Direct.

Once the payment has been made, La Mancha Saludable will take this date as the starting date for the elaboration of the order.

We recommend sending payment file by email to hello@lamanchasaludable.com in case of bank transfer to streamline the process.

Peninsular shipping costs:
Up to 5 kg. 6,50€, from 5 to 10 kg. 8,50€ and from 10 to 15 kg. 10€.
In the case of wanting a shipment of more than 15 kg, or to the Canary Islands, Balearic Islands, Ceuta and Melilla you can write us an email and we inform you of the shipping methods we have and delivery times.

The following conditions are established:


1. Shipments will be made, once payment is confirmed, within 3 or 4 days by courier service.
When we deliver the order to the courier service we do not take charge of possible delivery delays caused by this service.

2. Shipping costs include in all cases Value Added Tax (VAT), but no other taxes, duties, tariffs or surcharges.


3. Shipment is understood as the delivery of the items to the address specified by the customer during the process of placing the order, limiting as delivery areas those listed above.


4. When you receive the shipment check the good state of the order: that it is not open, deformed, wet and that no product is missing. In any of these cases, inform the distributor and contact us within 24 hours after receiving the order.



Returns 


If you are not satisfied with your purchase you can return it within 14 calendar days from the day you receive the products. For this we only ask you to notify us in writing by email to hello@lamanchasaludable.com indicating the data necessary to locate the shipment.
For our part, the moment we receive your email, we will communicate via email the process to follow.
To comply with the deadline for returns, the communication regarding the return of the purchase must be sent before the expiry of the deadline. In the case that the return is due to our causes, of La Mancha Saludable (defective product or not coincident with the reference purchased), we will take charge of the products and/or exchange them for the correct one, taking charge of the costs associated with this return and/or exchange. In the event that the return is due to causes external to La Mancha Saludable, such as changes in product, variety or other characteristics that are due to a change of opinion or error by the customer, the customer will be responsible for sending us the products in perfect condition within 14 calendar days after receipt of the order. In these cases La Mancha Saludable will offer you the option of issuing a voucher redeemable on the web within 1 year, or if you are not interested in anything from the online store will be reimbursed to the customer all payments received, except shipping costs. It must also be the customer who bears the direct cost of returning the products. La Mancha Saludable will proceed to make the refund within 14 calendar days from the date on which we are informed of the decision to return the purchase and will do so using the same means of payment used by the customer for the initial transaction. La Mancha Saludable reserves the right to withhold the refund until the products have been received.

Tax


The prices include in all cases the Value Added Tax (VAT), but no other tax, rate, tariff or surcharge.

Prices


The products will be sold at the price indicated, being effective the one that is collected at the moment of the confirmation of the order on the part of the client.

La Mancha Saludable reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

We offer different forms of secure payment. By Paypal, credit card or deposit / transfer in bank account.


Choose the one you prefer!


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